Refund policy

Returns & Cancellations

If you cancel your order before the goods are despatched we will issue you with a full refund.

The return shipping must be organised using the paperwork enclosed in your order or via the returns page of our website. This method will issue you returns paperwork and/or a label. Your order must be repackaged securely in its existing or new packaging. You must take your package to a DPD collection point within 7 days of initiating your return. 

Any damages in transit due to poor packaging may be considered when processing your return. 

If your returned goods have been used, are damaged, stained, soiled or altered in any way you may not receive a refund. 

Allow 7-10 working days for your order to be reprocessed into our warehouse, you will be notified of a refund and the funds will return to your account within 5-7 working days. 

Reprocessing fee: Please note, all returned orders will be subject to a reprocessing fee of £3. This will be deducted off your refund amount. 

In the case that goods are faulty, damaged or incorrectly supplied, please email info@probag.uk within 30 days of your delivery. If our customer service team approve of the return, you will not be charged the £3 reprocessing fee. If your goods have been damaged or deemed faulty after usage, you may not be offered a refund. 

This does not affect your statutory rights.